Useful to know
CHECK-IN/OUT
The rooms are available from 3 p.m. on the day of arrival until 10 a.m. on the day of departure.
The apartments are available from 5 p.m. on the day of arrival until 9 a.m. on the day of departure.
Please notify us in advance if you will be arriving after 8 p.m.
PETS
Pets are not allowed in the hotel.
NO SMOKING
Smoking is prohibited in rooms, apartments and in common spaces within the hotel.
WELLNESS
During stays in the wellness area, please wear a swimming costume. On request, we can offer complimentary single-use costumes, for men or women. Children under the age of 11 may not enter the wellness area.
The wellness area is open from 15:00 to 19:30 every day.
ROOMS
A stay in one of our rooms includes the following services:
- buffet breakfast
- access to the wellness area
- broad-band Wi-Fi internet
- ski and snowboard deposit with ski boot drying
- bicycle deposit
- external dedicated parking
Discounts:
- children up to 2 years of age: free of charge
- children of between 3-5 years of age: - 50%
- children of between 6-13 years of age: - 35%
- children of more than 13 years of age (extra bed): - 25%
- supplement for double room for single use: + 20%
The images and the plans of the rooms are for illustrative purposes only and provide no guarantees with regards to your booking.
APARTMENTS
The apartments can be reserved exclusively on a weekly basis (from Saturday to Saturday).
A stay in an apartment includes the following services:
- table, bed and bathroom linen
- broad-band Wi-Fi internet
- ski and snowboard deposit with ski boot drying
- bicycle deposit
- external dedicated parking
- cleaning at the end of your stay
The wellness area is for the exclusive use of hotel room guests. However, according to the number of guests present, we will consider the possibility for access to the wellness area for apartment residents at a daily price of 8 euros per person.
The apartments can host up to 6 people; for the fifth and sixth person a weekly surcharge is payable:
- fifth additional bed > € 100
- sixth additional bed > € 100
BOOKING CONFIRMATION
The booking made directly on our web site is confirmed when a deposit payment equal to 30% of the total amount of your stay is made using the credit card provided when booking.
A booking request via e-mail or by telephone is confirmed when a deposit payment equal to 30% of the total amount of your stay is made;
The deposit is to be paid to CHALET ASTER SAS using the following bank details:
- IBAN: IT41 Y056 9611 5000 0000 4216 X94
- BIC/SWIFT: POSOIT2108V
CANCELLATION POLICY
In the event of a cancellation the deposit paid will be withheld.
In the event of a no-show a penalty equal to the total amount of your stay will be charged.
In the event of late arrival or early departure we reserve the right to charge the total amount of your stay.
ONLINE PORTALS
If the booking is made via an online portal, the rates and cancellation conditions listed on the portal used are valid.
METHODS OF PAYMENT IN HOTELS
Credit card (Visa, MasterCard, Maestro), PagoBancomat, cash (max € 2,999.99).
TOURIST TAX
The tourist tax is equal to
- € 1,00 per person per night, with stay in room
- € 0.70 per person per night, with stay in apartment
The tax is payable at the hotel; children under 14 years of age are exempt.