Useful to know
CHECK-IN/OUT
Pre-booked rooms and the hotel's services are at your disposition from 15:00 on the day that you arrive and until 10:00 on the day that you leave. If you'll be arriving later than 20:00, please let us know.
PETS
Pets are not allowed in the hotel.
NO SMOKING
Smoking is prohibited in rooms, apartments and in common spaces within the hotel.
WELLNESS
During stays in the wellness area, swimming costumes must be worn. On request, we can offer complimentary single-use costumes, for men or women. Children under the age of 11 may not enter the wellness area.
The wellness area is open from 15:00 to 19:00 every day.
ROOMS
Room images and floor plans are for illustrative purposes only and are not a binding representation of the booking.
BOOKING CONFIRMATION
The booking made directly on our website is confirmed and guaranteed by the valid data (number and expiry date) of a credit card.
The booking request by e-mail or telephone is confirmed and guaranteed by the receipt of a deposit equal to 30% of the amount of the whole stay; the deposit is to be paid - by bank transfer - in favour of CHALET ASTER SAS.
Below are our bank details:
- IBAN: IT41 Y056 9611 5000 9611 5000 0000 4216 X94
- BIC/SWIFT: POSIT2108V
CANCELLATION POLICY
In case of cancellation up to 14 days before the date of arrival, no fee will be charged (any deposit will be refunded). In case of cancellation after this deadline, we will charge 30% of the amount of the whole stay (the deposit will be retained). In case of no-show, we will charge the amount of the whole stay.
The request for cancellation must be communicated in written form by e-mail to info@chaletasterfassa.com or by fax to 0462 220 109.
In case of late arrival or early departure, we reserve the right to charge the total amount of the stay.
ONLINE PORTALS
If the booking is made via an online portal, the rates and cancellation conditions listed on the portal used are valid.
METHODS OF PAYMENT IN HOTELS
Credit card (Visa, MasterCard, Maestro), PagoBancomat, cash (max € 2,999.99).
TOURIST TAX
The tourist tax is equal to
- € 1,00 per person per night, with stay in room
- € 0.70 per person per night, with stay in apartment
The tax is payable at the hotel; children under 14 years of age are exempt.