Useful to know
CHECK-IN/OUT
The rooms are available from 3 p.m. on the day of arrival until 10 a.m. on the day of departure.
The apartments are available from 5 p.m. on the day of arrival until 9 a.m. on the day of departure.
Please notify us in advance if you will be arriving after 8 p.m.
PETS
Pets are not allowed in the hotel.
NO SMOKING
Smoking is prohibited in rooms, apartments and in common spaces within the hotel.
WELLNESS
During stays in the wellness area, please wear a swimming costume. On request, we can offer complimentary single-use costumes, for men or women. Children under the age of 11 may not enter the wellness area.
The wellness area is open from 15:00 to 19:30 every day.
ROOMS
A stay in one of our rooms includes the following services:
- buffet breakfast
- access to the wellness area
- broad-band Wi-Fi internet
- ski and snowboard deposit with ski boot drying
- bicycle deposit
- external dedicated parking
Discounts:
- children up to 2 years of age: free of charge
- children of between 3-5 years of age: - 50%
- children of between 6-13 years of age: - 35%
- children of more than 13 years of age (extra bed): - 25%
- supplement for double room for single use: + 20%
The images and the plans of the rooms are for illustrative purposes only and provide no guarantees with regards to your booking.
APARTMENTS
The apartments can be reserved exclusively on a weekly basis (from Saturday to Saturday).
A stay in an apartment includes the following services:
- table, bed and bathroom linen
- broad-band Wi-Fi internet
- ski and snowboard deposit with ski boot drying
- bicycle deposit
- external dedicated parking
- cleaning at the end of your stay
The wellness area is for the exclusive use of hotel room guests. However, according to the number of guests present, we will consider the possibility for access to the wellness area for apartment residents at a daily price of 8 euros per person.
The apartments can host up to 6 people; for the fifth and sixth person a weekly surcharge is payable:
- fifth additional bed > € 100
- sixth additional bed > € 100
BOOKING CONFIRMATION
The booking made directly on our website is confirmed and guaranteed by the valid data (number and expiry date) of a credit card.
The booking request by e-mail or telephone is confirmed and guaranteed by the receipt of a deposit equal to 30% of the amount of the whole stay; the deposit is to be paid - by bank transfer - in favour of CHALET ASTER SAS.
Below are our bank details:
- IBAN: IT41 Y056 9611 5000 9611 5000 0000 4216 X94
- BIC/SWIFT: POSIT2108V
CANCELLATION POLICY
In case of cancellation up to 14 days before the date of arrival, no fee will be charged (any deposit will be refunded). In case of cancellation after this deadline, we will charge 30% of the amount of the whole stay (the deposit will be retained). In case of no-show, we will charge the amount of the whole stay.
The request for cancellation must be communicated in written form by e-mail to info@chaletasterfassa.com or by fax to 0462 220 109.
In case of late arrival or early departure, we reserve the right to charge the total amount of the stay.
ONLINE PORTALS
If the booking is made via an online portal, the rates and cancellation conditions listed on the portal used are valid.
METHODS OF PAYMENT IN HOTELS
Credit card (Visa, MasterCard, Maestro), PagoBancomat, cash (max € 2,999.99).
TOURIST TAX
The tourist tax is equal to
- € 1,00 per person per night, with stay in room
- € 0.70 per person per night, with stay in apartment
The tax is payable at the hotel; children under 14 years of age are exempt.